AHT Laundry Services is pleased to provide professional laundry services to you (“you” or the “customer”), subject to your compliance with and acceptance of the terms and conditions set forth below. Please read the following provisions carefully. Your use of the AHT Laundry Services indicates your agreement to be bound by the terms and conditions contained herein. This agreement is strictly between AHT Laundry Services and its customers and does not in any way constitute or imply any relationship with any other parties.
Procedure and Terms
AHT Laundry Services will provide the customer with laundry bags and will mark them for easy identification. AHT Laundry Services reserves the right not to pick up items that are not in these bags, but may decide to pick up such items in its sole discretion. The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labelled for hand washing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of AHT Laundry Services or its customers. AHT Laundry Services is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer is responsible for ensuring that his/her AHT Laundry Services laundry bag is in the possession of a AHT Laundry Services employee or dropped off in the 24-hour access chute.
The AHT Laundry Services will not provide a refund for any under-utilization of services. Except as described in the below paragraphs, all sales are final and all payments are non-refundable. AHT Laundry Services reserves the right to charge payment for excess laundry.
In the event of a natural disaster such as a hurricane where services are interrupted for a time, there shall be no refunds but a credit will be issued for the next Laundry. AHT Laundry Services shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion.
AHT Laundry Service is not responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry process. We are also not responsible for any damage from a garment that bleeds the first time it was washed if we were not informed on the Inventory / Special Instruction Sheets that it was new. AHT Laundry Services will not be responsible for any damage that is done to your laundry during normal washing and drying such as buttons falling off, beads coming loose, seam coming undone, etc. Because we are professionals, we use industry standard practices and handle all clothing with reasonable care. Inherent manufacturer defects, weak material, color loss from household chemicals, or previous staining can cannot be prevented or removed and will not be the responsibility of AHT Laundry Services. AHT Laundry Services is not responsible for any items labelled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or any other “special care” instructions.
Loss, Damage and Storage We are not liable for any pre-existing damage to garments. If we find any pre-existing damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that AHT Laundry Services is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home.
AHT Laundry Services liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of AHT Laundry Services liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will AHT Laundry Services be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not AHT Laundry Services knew or should have known of the likelihood of any such loss or damages. AHT Laundry Services disclaims all warranties, express or implied, with respect to the services rendered to the customer.
Council of Churches in Namibian(CCN) Building,
Abraham Mashego Street,